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QUESTION 86
An auto parts retailer would like their service counter representatives to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Walk-up customers frequently engage all the counter representatives and management is concerned that telephone customer business is being lost. From the list below, choose the appropriate call distribution algorithm and the appropriate call forwarding treatment which will allow each store to provide the best customer service. (Choose two.)
A. When hunting is exhausted, apply CFB and CFNA to the DN for the warehouse order puller.

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