642-241 - Real IT Certification Training: Pass Exam & Get Certified

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QUESTION 52
What function does the Cisco Unified Presence perform when used with the Cisco Unified Customer Voice Portal 4.0.x?
A. bandwidth management
B. centralized dial plan administration
C. caller authentication
D. call waiting

Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 53
How many agents can be supported on a Cisco Unified Contact Center Enterprise Release 7.1(2) Agent Peripheral Gateway with Cisco Agent Desktop co-resident on the PG using a Cisco MCS-7845 class server?

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QUESTION 35
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?
A. 1 – Primary Distributor AW, 1 – Secondary Distributor AW
B. 1 – Primary Distributor AW, 1 – Client AW
C. 1 – Secondary Distributor AW, 1 – Client AW
D. 2 – Client AWs
E. 2 – Secondary Distributor AWs
F. 1 – Primary Client AW, 1 – Secondary Client AW

Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 36
In order to properly determine how many Cisco Voice Gateways are needed in a Cisco Unified Customer Voice Portal deployment, the following information is provided by the customer: “We typically receive about 6000 calls a day, higher on Mondays. Each call lasts an average of four minutes once the caller is talking to an agent, and the average queue time is about five minutes. Also, there is about a one-minute prompt and collect activity when the call first arrives. All calls go to a single contact center, and the data center is located on-site. All the contact center agents are on Cisco Unified Communications Manager IP phones with Cisco Unified Contact Center Enterprise Cisco Agent Desktop.”